Last updated: 2025-08-04
1. Privacy Policy
Information We Collect
- Full name, contact details, and address
- Driver's license and passport details
- Payment information (processed securely)
- Vehicle usage data for insurance purposes
How We Use Your Information
- To verify your identity and rental eligibility
- To process payments and refunds
- For communication regarding bookings
- To comply with legal requirements
Data Protection: We implement industry-standard security measures and do not sell your personal data.
2. Rental Terms & Conditions
Eligibility Requirements
- Drivers must be 18+ with valid international license
- Security deposit of USD 150 required (refundable)
- Mandatory driving lesson before rental
Rental Rules
- Speed limit: Maximum 40 km/h
- Park only in legal, safe locations
- Renter responsible for any damage due to negligence
- Late returns without notice incur additional charges
Payment Policy
- Deposit required to confirm booking
- Full payment due on/before pickup day
- Free cancellation before rental begins
Return & Refund Policy
- When the trip is done, the relevant trip charge is deducted from the deposited amount.
- At the same time, we will refund the remaining amount to your account directly.
3. Insurance & Liability
- All tuk-tuks have full insurance coverage
- Renter responsible for insurance excess in case of accident
- Lost/damaged documents incur $90 replacement fee
Important: We reserve the right to deny service if a driver appears unfit. Always carry your license and vehicle documents.
4. Contact Information
For questions about these policies:
Email: hello@sltuktuk.com
Website: sltuktuk.com